A customer placing an order on RentEagle website (www.renteagle.in) or through an online order form agrees to abide by the following terms and conditions.
1. Rental contract
By renting a product the customer enters into a rental contract with RentEagle, wherein RentEagle transfers the rights to use the product to the customer on payment of the rent to RentEagle and thus the customer is the deemed owner of the usage rights of the good. In no way this contract signifies that the good(s) belong to you on a permanent basis and the same has to be returned back to RentEagle in a condition similar to the condition in which it was delivered to you.
2. Tenure of the contract
The tenure of the contract is equivalent to the tenure of the contract that has been chosen by the customer while placing the order. The return date is fixed and is imprinted on the proforma invoice, the product/accessory has to be returned in as-is condition, by the return date, as was delivered to the customer by RentEagle.
In case you want to return the product earlier, before the end of your tenure, there will be no refund of the rental amount collected from you, whatsoever. In case you want to extend the tenure, it can be done based on the availability of the product and at the discretion of RentEagle.
3. Payment Policy
The total payment of each order includes the rental amount, refundable deposit and delivery/pick-up charges if any. The payment is collected in 2 splits -
• Rs 500 advance has to be paid online to confirm your booking.
• The remaining amount can be paid at the time of delivery.
4. Delivery Policy
Order is delivered, one (1) day prior to the customer’s rental start date.
Location of delivery: The address provided while placing the order. Time: 10am to 7pm. Charges: Rs 200 to Rs 300 ( notified at the time of placing your order ). Please note that the delivery is done by a 3rd party courier, who will only deliver the order and not perform any other task.
RentEagle does a thorough quality check before delivery. The customer is also expected to see if there are any damages and report the same to RentEagle within one (1) hour of delivery so that an exchange may be arranged. RentEagle does not guarantee that the same item would be made available for exchange. Once the delivery is complete, no request for refunds will be entertained.
5. Pick-up Policy
The products have to be returned to RentEagle on the following day of the end of the rental tenure.
Doorstep Pick-up - The rented products will be picked up by RentEagle or any other 3rd party courier as assigned by RentEagle on the following day after your rental end date. Location: The address provided while placing the order. Time: 10am to 1pm. Charges: Free
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